Frequently Asked Questions (FAQ)

Batu Belah Beach Bungalow – Tulamben

🕒 Check-In & Check-Out

Q: What are the check-in and check-out times?
A: Check-in is from 2:00 PM, and check-out is until 12:00 PM (noon). Early check-in/late check-out may be available upon request.

🧳 Reservation & Payment

Q: How can I book a room?
A: You can book directly via WhatsApp, Instagram, email, or our website.

Q: What payment methods do you accept?
A: We accept cash (IDR), bank transfers, and QRIS. Online payments (credit card/paypal) available upon request.

🍽️ Food & Dining

Q: Do you have a restaurant?
A: Yes, we have a beachfront warung serving Indonesian and international dishes. Vegan and vegetarian options are available.

Q: Is breakfast included?
A: Yes, breakfast is included in all room bookings.

🌊 Beach & Activities

Q: Can I swim or snorkel right in front of the bungalow?
A: Yes! Our beach offers direct access to the sea, perfect for snorkeling, swimming, or just relaxing.

Q: Are there dive sites nearby?
A: Absolutely. The USAT Liberty Shipwreck, Seraya Secrets, and Tianyar Wall are all within 5–15 minutes from the bungalow.

👨‍👩‍👧 For Families

Q: Is the bungalow suitable for families with children?
A: Yes, we are family-friendly, with large rooms and kid-friendly meals. We also provide beach toys for little ones.

🌐 Wi-Fi & Connectivity

Q: Do you have Wi-Fi?
A: Yes, we offer free Wi-Fi throughout the property, including in all bungalows.

🚗 Transportation

Q: Do you provide airport or shuttle transfers?
A: Yes, airport transfers and local transport can be arranged upon request (additional cost applies).

Q: Is there parking on site?
A: Yes, free private parking is available for all guests.

🧼 Facilities & Amenities

Q: Do the rooms have air conditioning?
A: All Luxury and Seaview Bungalows include air conditioning. 

Q: Do you provide daily cleaning?
A: Yes, we offer daily housekeeping and fresh towels upon request.

🚭 Policies

Q: Is smoking allowed?
A: Smoking is allowed in outdoor areas only. All rooms are non-smoking.

Q: Are pets allowed?
A: Sorry, pets are not allowed, to respect the peace of other guests.

🧘‍♀️ Other Questions

Q: Can you help organize tours or activities?
A: Yes! We can help arrange diving, snorkeling trips, cultural tours, cooking classes, and sunrise treks.